SHIPPING POLICY

    Shipping Service Instructions

    At honeduew.com, we are dedicated to offering our customers a smooth and worry - free shopping experience. To guarantee that your order arrives promptly and securely, we have collaborated with top - tier carriers such as FedEx, DHL, and UPS.

    I. Order Processing Time

    (I) Definition of Processing Time

    The order processing time refers to the period from when you place your order until we hand it over to the delivery service provider.

    (II) Standard Processing

    Most orders are shipped within 1-3 business days after payment confirmation. However, orders placed on weekends may experience a slight delay.

    (III) Operating Hours

    Our warehouse operates during standard business hours from Monday to Friday, excluding holidays. Even during holiday periods, we make every effort to minimize order processing delays.

    II. Delivery Timeline in the USA

    Orders within the United States typically arrive within 5-12 business days (UTC/GMT - 5:00), which includes both order processing and shipping times. We cooperate with reliable carriers like FedEx, DHL, and UPS to ensure the reliability of delivery services.

    III. Shipping Cost

    • Orders over $30: Free shipping.
    • Orders under $30: A shipping fee of $5 is charged.

    IV. Shipping Time

    We will do our utmost to ship your orders from our warehouse as quickly as possible. Once the order has been shipped, a shipping confirmation email will be automatically sent to the email address you provided.

    V. Change of Delivery Address

    There is no fee for changing the shipping address before we provide you with the tracking number.

    VI. Order Tracking

    • If you have already registered on honeduew.com, you can log in to your account to view order tracking information, shipping status, and processing progress.
    • If you haven't registered on our website yet, you can track your order by providing your Order ID and email address on the designated page.

    VII. Order Cancellation

    If you wish to cancel your order before it is shipped, please contact us immediately. We will not charge any additional handling fees and will provide you with a full refund. However, once the product has been shipped, the standard return policy will be applied.

    VIII. Notes

    • Handling Days: The handling days indicate the time when a package leaves our warehouse.
    • Transit Days: The transit days refer to the time it takes for the carrier to deliver the product to the customer. Due to various factors such as shipping delays and weather conditions, the actual delivery date may vary.

    If you have any questions regarding shipping, please feel free to email honeduew@outlook.com.